OrderUpdated 4 months ago

After you place an order on Hiley Mobility, you will receive an order confirmation email. Once your order has shipped, Hiley will send another email with your tracking number so you can follow the shipment status.

Most in-stock orders are usually processed and shipped within 1 to 2 business days. After carrier pickup, delivery typically takes 2 to 6 business days. For pre-order or backorder items, please refer to the shipping date shown on the product page. Delivery times are estimates and may vary due to weather, logistics delays, or holidays.

If you would like to cancel an order, please contact [email protected] before the order ships. If the order has not yet shipped, you may submit a cancellation request, but cancellation is not guaranteed. Once an order has been placed, order modifications are not available.

Please make sure your shipping and billing information is correct before completing checkout. According to Hiley's policy, confirmed orders generally cannot have the shipping or billing address changed. Scooter orders also require a signature upon delivery, and any approved address change may be subject to additional rerouting fees.

To keep track of your order, you can create an official account on hileymobility.com to view your current and previous orders and receive shipment updates. If you need help with your order, shipping status, or special delivery requests, contact [email protected]. Hiley states that customer support responds within one business day.