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FAQs

Quick help for riders to resolve common issues.

Scooter Issues Solutions

These videos can help you repair the scooter.

Manual Download

Need to view the manual? Please refer to this article.

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Repair Guide

Safety & Regulations

Articles

How Should I Charge the Battery?

Only use the original charger provided with the scooter.Plug the charger into the wall first, then connect it to the scooter.Avoid charging in extreme temperatures and do not leave the scooter charging unattended for long periods.

How Do I Maintain Tires or Brakes?

Check tire pressure regularly and keep it within the recommended range.Inspect tires for wear or damage before riding.Make sure the brakes respond smoothly and stop the scooter effectively.If you notice unusual noise or reduced braking performance, s

How Should I Fold My Scooter Correctly?

Before folding, make sure the scooter is powered off and parked on a flat surface.Follow the folding steps in the user manual and avoid forcing any locking parts.Always check that the folding mechanism is fully locked before riding.

How Can I Protect My Scooter from Water?

Your scooter has an IPX7 waterproof rating, which means it can handle rain and wet road conditions.However, it is not designed for long exposure to heavy rain or deep water.Avoid using high pressure water for cleaning.After riding in wet conditions,