ShippingUpdated 4 months ago

Hiley Mobility offers free shipping on all e-scooter orders within the contiguous United States. At this time, we do not ship to Puerto Rico, Guam, Alaska, or Hawaii, and we are unable to deliver to PO Boxes or APO addresses. Orders are mainly shipped through FedEx Ground, with some deliveries handled by UPS or other partnered carriers.

Most in-stock orders ship within 1 to 2 business days after the order is placed. After the package is picked up by the carrier, delivery usually takes 2 to 6 business days depending on the destination, carrier performance, weather, holidays, and other logistics conditions. All delivery dates are estimates.

Once your order ships, you will receive a tracking email with your shipment number. Customers can also create an account on hileymobility.com to view order history and tracking updates. For pre-order or backorder items, please follow the shipping date shown on the product page.

Please note that scooter orders require a signature upon delivery. Shipping or billing addresses generally cannot be changed after an order is confirmed, and any approved address update may be subject to additional rerouting fees. For delivery questions or special shipping requests, please contact [email protected]. Hiley states that support replies within one business day.