We offers free shipping on all electric scooter orders to those living in the contiguous United States. We do not ship to Puerto Rico, Guam, Alaska, or Hawaii. Our deliveries are fulfilled primarily by FedEx Ground shipping and are subject to the ope

<p>We offers <strong>free shipping</strong> on all electric scooter orders to those living in the contiguous United States. We do not ship to Puerto Rico, Guam, Alaska, or Hawaii. Our deliveries are fulfilled primarily by FedEx Ground shipping and are subject to the operation of these partnered delivery companies. We are currently unable to ship directly to PO Boxes or APOs.</p><p>We charge shipping fees for accessory products, and the specific shipping costs are clearly stated on the product page.</p><article tabindex="-1" dir="auto" data-turn-id="3a495e7a-6fdb-4f9e-91c5-a4a57396bb10" data-testid="conversation-turn-38" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="47791aba-6302-4886-afe5-568945b8b1cb" dir="auto" data-message-model-slug="gpt-5-2"><p data-start="0" data-end="57">Please refer to our <a href="https://hileymobility.com/pages/shipping-policy-new"><span style="color: rgb(44, 130, 201);">shipping policy</span></a> for more information.</p></div></div></article><div data-edge="true"><br></div>

Do You Offer Free Shipping?

Hello, please contact us before you arrange to pick up the item yourself. our warehouse is located at. 4250 Shirley Avenue, El Monte, CA 91731. To better assist you, please confirm the address again before you decide to pick up the order yourself.

<p id="isPasted">Hello, please <a href="mailto:support@hileymobility.com"><span style="color: rgb(44, 130, 201);">contact us</span></a> before you arrange to pick up the item yourself.</p><p>our warehouse is located at</p><p><strong>4250 Shirley Avenue, El Monte, CA 91731.</strong></p><p>To better assist you, please confirm the address again before you decide to pick up the order yourself.</p>

Can I Pick Up Myself?

You can click the following links to track your package. Scooter: https://www.fedex.com/en-us/tracking.html. Accessories: https://www.yuntrack.com/. Once your order has been placed and processed, you will receive a confirmation email with your order

<p id="isPasted">You can click the following links to track your package.</p><p>Scooter:&#xA0;<a data-fr-linked="true" href="https://www.fedex.com/en-us/tracking.html" id="isPasted"><span style="color: rgb(44, 130, 201);">https://www.fedex.com/en-us/tracking.html</span></a></p><p>Accessories:&#xA0;<a data-fr-linked="true" href="https://www.yuntrack.com/" id="isPasted"><span style="color: rgb(44, 130, 201);">https://www.yuntrack.com/</span></a></p><p>Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.</p><p><br></p>

How do I track my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at support@hileymobility.com. Please include your order number and the reason for cancellation in your message. Orders can on

<p>You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at <a href="mailto:support@hileymobility.com"><strong><span style="color: rgb(44, 130, 201);">support@hileymobility.com</span></strong></a>. Please include your order number and the reason for cancellation in your message.</p><p><br></p><p>Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our <span style="color: rgb(44, 130, 201);"><a href="https://hileymobility.com/pages/return-refund-policy">return policy</a></span> for further instructions.</p>

How do I cancel my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

<p>We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.</p><p>Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.</p><p>While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!</p>

What do I do if I receive the wrong item in my order?

If you enjoy making content about electric scooters, commuting, or product reviews, you can apply to become a Hiley Reviewer. As a reviewer, you can buy a Hiley scooter at a creator discount, create review content, and earn commission by sharing your

<h1 id="how-to-become-a-hiley-reviewer">How to Become a Hiley Reviewer</h1><p>If you enjoy making content about electric scooters, commuting, or product reviews, you can apply to <a href="https://affiliate.hileymobility.com/create-account/classic">become a Hiley Reviewer</a>.</p><p>As a reviewer, you can buy a Hiley scooter at a creator discount, create review content, and earn commission by sharing your personal referral link and discount code.</p><h2 id="what-is-a-hiley-reviewer">What is a Hiley Reviewer?</h2><p>A Hiley Reviewer is a content creator who works with Hiley by reviewing products and sharing them with their audience.</p><p>After approval, you may receive:</p><ul><li>A creator discount for one selected scooter</li><li>A personal referral link</li><li>A personal discount code for your audience</li><li>Commission from qualified sales</li></ul><h2 id="who-can-apply">Who can apply?</h2><p>You can apply if you:</p><ul><li>Create content on YouTube, TikTok, Instagram, or other social platforms</li><li>Make content related to scooters, commuting, tech, or lifestyle</li><li>Have real audience engagement</li><li>Can create honest and useful review content</li></ul><p>You do not need to be a very large creator. Content quality and relevance matter more.</p><h2 id="how-do-i-become-a-reviewer">How do I become a reviewer?</h2><h3 id="step-1-submit-your-application">Step 1: Submit your application</h3><p>Fill out the application form and share your basic information, social media accounts, and content style.</p><h3 id="step-2-wait-for-review">Step 2: Wait for review</h3><p>The Hiley team will review your application and decide whether your content is a good fit.</p><h3 id="step-3-get-approved">Step 3: Get approved</h3><p>If approved, you will receive details about:</p><ul><li>Your creator discount</li><li>Available scooter models</li><li>Your referral link</li><li>Your personal discount code</li></ul><h3 id="step-4-purchase-your-review-scooter">Step 4: Purchase your review scooter</h3><p>You can use the creator discount to purchase one selected scooter for review purposes.</p><h3 id="step-5-create-and-publish-content">Step 5: Create and publish content</h3><p>After receiving your scooter, you can create review content for your audience.</p><p>This may include:</p><ul><li>A long review video</li><li>Short videos</li><li>Social media posts with your referral link or discount code</li></ul><h2 id="how-does-commission-work">How does commission work?</h2><p>When customers place an order through your referral link or discount code, you can earn commission on qualified sales.</p><p>Your commission may first be used to offset the cost of your review scooter. After that, you may be able to continue earning commission based on the program rules.</p><h2 id="what-support-does-hiley-provide">What support does Hiley provide?</h2><p>If you join the program, Hiley may provide:</p><ul><li>Product information</li><li>Media materials</li><li>A referral link</li><li>A discount code</li><li>Basic creator support</li></ul><h2 id="important-notes">Important notes</h2><p>To stay in the program, your content should:</p><ul><li>Be honest and original</li><li>Follow platform rules</li><li>Follow local laws</li><li>Show safe and responsible riding behavior</li></ul><p>Misleading claims or unsafe content may affect your eligibility.</p><h2 id="faq">FAQ</h2><h3 id="do-i-need-a-lot-of-followers">Do I need a lot of followers?</h3><p>No. Strong content and real engagement are more important than follower count.</p><h3 id="can-i-choose-any-scooter-model">Can I choose any scooter model?</h3><p>Not always. Available models depend on the current program and inventory.</p><h3 id="will-i-get-my-own-discount-code">Will I get my own discount code?</h3><p>Yes. Approved creators may receive a personal discount code and referral link.</p><h3 id="how-do-i-apply">How do I apply?</h3><p>Visit the Hiley Creator Booster Program page and submit your application form.</p>

How to Become a Reviewer?

hileymobility

Quick help for riders to resolve common issues.

FAQs

How to Replace Brake Pads?

How to Replace a Shock Absorber?

How to Replace the Wheel Hub and Motor?

How to Choose the Tire?

How to Change a Tire?

How to Choose the Correct Tire Pressure?

How to Replace the Controller?

How to Disable Kick to Start?

Core Riding Components

How to Replace the Battery Safely?

How to Replace the Fender?

How to Replace the Pin?

Loose Headset? Here's How to Fix

How to Maintain Your E-Scooter?

How to Unlock the Speed Limit?

Internal Electrical Components

How to Install Steering Damper?

How to Install an Adjustable Scooter Seat?

How to Eliminate Brake Noise?

How to Fix Headlight Flickering?

How to Set Riding Mode Parameters?

How to Exit Low Voltage Protection Mode?

How to Turn Off the Password Lock?

How to Replace the Dashboard?

How to Convert a Thumb Throttle to a Split Grip?

How to Replace the Brake Lever?

How to Activate Cruise Control?

How to Install the Extra Headlight?

How to Add a New NFC Card?

How to Set the Light Sensitivity?

How to Set the Over-temperature Protection Value?

How to Set a Startup Password on your Hiley Scooter?

How to Set the Correct Wheel Diameter?

How to Turn Off the Anti-Theft Function?

Interface Overview

Use Hiley's NFC card to unlock your scooter instantly

How to Switch Between Kilometers and Miles?

How to Set the Cruise Control Function?

The Menu Parameter Setting?

How to Activate the Electronic Alarm and Traction Control System?

How to Adjust the Screen Brightness?

How to Adjust the EABS Strength?

How to Set Up the Auto Headlight?

Why won’t my dashboard turn on?

Controls and External Hardware

Scooter Issues Solutions

Digital Manual Download

Manual Download

Payment, Orders & Shipping

Hiley Tiger EVO Unboxing

Hiley Tiger EVO GTR Unboxing

Hiley Tiger 10 V5 Unboxing

Hiley Tiger Supra Unboxing

Hiley Tiger King RS Unboxing

Unboxing and Setup

First Ride Guide

First Ride

What's Included with Your Hiley Scooter

User Manual Overview

Initial Charging on Your HILEY Scooter

FAQs for New Rider

Getting Started

80 H Error Code

07H Error Code

4 0H Error Code

2 0H Error Code

0 8H Error Code

10 H Error Code

02H Error Code

01H Error Code

Error Codes

Troubleshooting

Fix Wheel Noise Issues

Controller Wiring Tutorial

How to Fix Headset Looseness on an Electric Scooter | Safe & Easy Repair

How to Fix Low Voltage Protection on an Electric Scooter | Quick and Easy Solution